Carpet Cleaners Hackney Privacy Policy

This Privacy Policy explains how Carpet Cleaners Hackney collects, uses, stores, and protects your personal data. It applies to all Carpet Cleaners Hackney customers and prospective customers located in the Hackney area who use our carpet cleaning and related services, whether you contact us online, by post, or in person.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018 and to handling your information lawfully, fairly, and transparently.

1. Data Controller

Carpet Cleaners Hackney is the data controller for the personal information we collect in connection with our services in the Hackney area. This means we decide how and why your personal data is processed. Where we use third parties to process data on our behalf, they act as data processors and are bound by contractual obligations to keep your data secure and use it only under our instructions.

2. Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:

Identification and contact details such as name, address, service address, and basic contact details, for example your preferred communication channel.

Booking and service details such as dates and times of appointments, details of the property areas to be cleaned, access instructions where required, and information you provide about any special requirements.

Payment and transaction information such as payment method and transaction history, processed securely by our payment providers. We do not store full payment card details on our own systems.

Communications and correspondence such as emails, messages, or notes from calls, including enquiries, complaints, reviews, or feedback relating to our services.

Technical and usage information where applicable, such as basic device or browser information and usage data relating to your interactions with our website or online booking tools, where these are in use and subject to cookie preferences and browser settings.

We do not intentionally collect special categories of personal data such as health information or data relating to children, unless you choose to provide relevant information voluntarily because it is necessary for us to provide the service safely and appropriately. In that case, we will treat such information with enhanced care and only use it for the purpose you provided it.

3. Lawful Basis for Processing

We process your personal data only where we have a lawful basis under the GDPR. Depending on the context, the lawful bases we rely on are:

Performance of a contract: We process your data where it is necessary to enter into or fulfil a contract with you, for example to provide carpet cleaning services, manage bookings, issue invoices, and handle payments.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes activities such as responding to enquiries, improving our services, managing our relationship with customers in the Hackney area, and maintaining business records.

Legal obligation: We process certain data where we are required to do so by law, such as for tax, accounting, and record-keeping requirements or to respond to lawful requests from public authorities.

Consent: In specific situations, we rely on your consent, for example for certain types of marketing communication or non-essential cookies. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

4. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our carpet cleaning services in the Hackney area, including arranging appointments, accessing your property as agreed, and performing cleaning and related services.

To handle enquiries, provide quotes, and supply information you request about our services.

To process payments, issue receipts, manage billing, and handle any disputes or chargebacks.

To manage our relationship with you as a customer, including confirming bookings, sending reminders or updates about scheduled services, and dealing with any questions, complaints, or feedback.

To operate, evaluate, and improve our business, including quality control, staff training, and service development.

To meet our legal and regulatory obligations, including accounting and tax requirements and responding to lawful requests from public authorities.

To carry out direct marketing about our services where permitted by law and subject to your preferences. You can opt out of direct marketing at any time.

5. Data Processors and Sharing of Personal Data

We do not sell your personal data. We may share your information with carefully selected third parties who act as data processors on our behalf. These may include:

Payment processors that handle customer payments securely.

IT and hosting providers that support our website, booking systems, and data storage.

Communication service providers that assist with sending service-related messages and, where permitted, marketing communications.

Professional advisers such as accountants or legal advisers, where necessary for business and compliance purposes.

Where required by law, we may also share your data with public authorities, regulatory bodies, or law enforcement agencies.

All processors are required to protect your personal data, keep it confidential, and use it only in accordance with our instructions and the law. Where data is transferred outside the UK or European Economic Area, we will ensure appropriate safeguards are in place in accordance with data protection law.

6. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with legal, accounting, or reporting requirements.

In general, we will retain core customer and transaction records for a period required by tax and accounting laws, usually up to several years after the end of the relationship. Booking and service details may be kept for a similar period for record-keeping and to address any potential queries or disputes.

Where we hold personal data only on the basis of your consent and no other lawful basis applies, we will delete that data if you withdraw your consent or after a reasonable period of inactivity.

When personal data is no longer needed, we will delete it securely or anonymise it so that it can no longer be linked to you.

7. Your Data Protection Rights

As a customer or prospective customer of Carpet Cleaners Hackney in the Hackney area, you have a number of rights under the GDPR in relation to your personal data. These include:

Right of access: You can request confirmation of whether we hold personal data about you and request a copy of that data.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no legal obligation to retain it.

Right to restriction of processing: You can request that we restrict the processing of your data in specific situations, such as while we verify its accuracy.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request a copy of your personal data in a commonly used, machine-readable format and ask us to transfer it to another controller where technically feasible.

Right to object: You can object to processing based on our legitimate interests, including profiling, and to direct marketing at any time. We will stop processing unless we have compelling legitimate grounds or we are required to continue by law.

Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing before withdrawal.

You also have the right to lodge a complaint with the Information Commissioner's Office or another relevant supervisory authority if you believe your data protection rights have been infringed.

8. Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, staff training, secure storage, and regular review of our security practices. While we strive to protect your data, no system can be completely secure and we cannot guarantee absolute security.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. Any updated version will apply to all customers and prospective customers in the Hackney area from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.